When you’re choosing an RV dealership, you’re not just looking for a place to buy a camper—you’re looking for a partner in your RV journey. At Beckley’s, we strive to be that partner, and it’s the people, values, and commitment behind everything we do that set us apart. Here’s what our team and customers say makes Beckley’s truly unique.
The People: Our Greatest Asset
The overwhelming consensus from our team and customers is that the people at Beckley’s are what truly make us different. Here’s why:
- Experience and Expertise: Our team is exceptionally experienced, with decades of collective knowledge across all departments. Our shop foremen alone have over 80 years of combined experience, and two have been with Beckley’s for over 30 years—a rarity in the RV industry.
- Ongoing Training: Our technicians are certified and continuously trained, ensuring they stay at the forefront of RV maintenance and repairs. The sales team trains daily to better serve our customers.
- Longevity and Dedication: Longevity is a common thread across all departments at Beckley’s. Many employees have been with us for close to 20 years or longer—some even approaching or surpassing 30 years of service. This kind of loyalty speaks volumes about the positive, supportive work environment we foster. Whether it’s in sales, service, or management, our team’s experience and dedication ensure that every customer benefits from years of industry knowledge and care.
- Going Above and Beyond: Employees from every department are dedicated to creating the best possible customer experience. Whether it’s jumping in to solve a delivery issue or taking the time to educate customers about maintenance and warranty, we care deeply about ensuring each person’s RV journey starts on the right foot.
Family-Owned Since 1980
Beckley’s has been family-owned and operated since 1980, and we’re proud to say the next generation is ready to continue the legacy. This independence allows us to:
- Make Personalized Decisions: We don’t answer to a corporate entity. Every customer receives a unique, tailored experience because our decisions are made in real time by real people who genuinely care. Employees at Beckley’s are given a certain amount of autonomy to do what is right and fair for our customers. This freedom empowers our team to prioritize the customer’s needs and ensures their experience is nothing short of exceptional.
- A Culture of Fun: We sell fun, and our culture reflects that. Happy employees make for happy customers, and this joy is evident in every interaction. Many customers have shared that the atmosphere at Beckley’s feels vibrant and welcoming—a place where both employees and customers enjoy being. This focus on positivity and enjoyment creates a unique and memorable experience for everyone who walks through our doors.
- Foster a Family Atmosphere: Our family values transcend how we treat our customers. When you buy from Beckley’s, you become part of our extended family.
Customer-Centered Culture
Our focus on customer care is unparalleled.
- A Warm Welcome: We ensure every customer is greeted, whether they’re on the lot or in the parts store. Employees make it a priority to take care of each customer, creating a friendly and professional environment.
- Honesty and Transparency: Customers consistently praise our honesty. Unlike some dealerships, we’re upfront about the condition of the units we sell. Whether you’re buying a $500 camper or a $500,000 motorhome, you get the same level of care and service.
- Educating Customers: We take the time to educate every customer about winterizing, maintenance, cleaning, and warranties so they can enjoy their RV safely and confidently.
Comprehensive Services and Unique Offerings
Beckley’s provides a range of services and resources that few dealerships can match:
- Dedicated Prep and Hitchwork Team: We have an entire department dedicated to prepping and doing hitchwork for sold units. Many dealerships don’t offer this level of service.
- Winter Maintenance: In colder months, we wash the salt and grime off the undercarriages of all units that come in, ensuring they’re in top condition.
- On-the-Spot Problem Solving: If an issue arises on delivery day, it’s not uncommon for service team members—and even owners—to roll up their sleeves and help out.
A Reputation That Speaks Volumes
Our customers travel from all over the country to buy from Beckley’s. Why? Because they’ve heard about:
- Our Extensive Inventory: We have the selection to meet every need.
- Our Commitment to Quality: Customers are amazed at how easy and professional it is to work with us.
- Our Genuine Care: Time and again, people tell us they feel like more than just a number. They’re real people with names, faces, and stories, and we treat them as such.
A Remarkable Workplace
Our culture isn’t just great for customers—it’s also a fantastic place to work. Employees feel empowered to take on challenges, whether it’s assisting customers, solving technical issues, or contributing ideas. It’s a place where everyone has an opportunity to grow and thrive.
At Beckley’s, we’re more than just coworkers—we’re a family. During hard times, we support one another unconditionally, whether that means lending a listening ear or stepping up to help. Family always comes first here, and we provide flexibility for personal challenges and commitments. Our company outings, holiday breaks, and shared celebrations foster a sense of camaraderie and belonging. This culture of mutual care and respect makes Beckley’s not only a remarkable workplace but also a community that employees are proud to be part of.
At Beckley’s, it’s not just about selling RVs. It’s about building relationships, solving problems, and making dreams of adventure come true. We’re proud of what sets us apart, and we look forward to continuing to serve our customers with the same dedication and care that have defined us since 1980.
